Customer Care

Course Features

Overview

This course is for anyone who deals with customers, both Internal and External, whether front of house or over the telephone. It’s a great introduction to understanding the wants and needs of a customer and how to build a relationship with them.

Objectives

• Understand the difference between the Customer Needs and the Organisational Needs
• Understand the concept of Corporate Image
• Understand how people should be treated when they visit or telephone your company
• Gain an understanding of Communication Skills and Body Language
• Know how to build rapport
• Be able to use questioning and listening skills to get the facts
• Be able to identify different types of Customers and assess their needs
• Address the issues of dealing with difficult and aggressive customers
• Gain an introductory knowledge of Sales and the Sales Process

Requirements

A passion for customer service.

Course Information

Pre-Requisites: None

Course Duration: 2 Days